JQ PHONES AND ACCESSORIES | Help and Support

What this system is

One system covering the whole business, instead of separate books that disagree.

The Enterprise Information System records what the business buys, holds, makes, sells and is owed. It is organised into modules — Store, Sales, Finance and so on — that all work from the same shared records.

That sharing is the point. A product is defined once and used everywhere. A customer is one record, whether they buy at the counter or on account. When stock is received in Store and later sold in Sales, both are the same item moving through one inventory record, and Finance sees the money side of it. You do not re-enter the same thing in three places.

The short version: operational modules record what happened, and Finance records what it means in money. Enter each fact once, in the module that owns it.

Getting started

Signing in and finding your way around.

1

Open the system home page. It lists every module as a card. This is your starting point each day.

2

Choose the module you need — for example Sales to serve a customer, or Store to receive stock.

3

Sign in with your email and password. Each module has its own sign-in screen, so moving to a different module may ask you to sign in again. The sign-in page also links back to the system home and across to the other modules.

4

In Sales, also choose your branch. Sales records which branch a transaction belongs to, so it asks for the branch alongside your password.

5

Use the module Navigator. Once inside, the Navigator groups every task the module can do, so you can find work without memorising menus.

If sign-in is refused, check that you used the right email, and that your account is allowed into that module — not every user is given every module.

The modules

What each one is responsible for.

Core — Administration and shared master data.

Users, roles and permissions
Company details and system settings
Taxes, payment methods and payment modes
Master-data import

Store — Inventory truth: what you hold, where, and what it cost.

Receiving stock from suppliers
Issuing and transferring between branches
Returns, exchanges and physical counts
Products, units of measure and pricing
Customers and stock valuation

Sales — The front service point where customers are served.

Invoices, receipts and sales orders
Customer payments and charge to account
Sales returns and refunds
End of shift and end of day

Finance — The accounting record behind everything else.

Chart of accounts and general ledger
Cash, bank and expenditure
Customer and supplier balances
Financial reports

Services — Service jobs and service billing.

Service catalogue and job tracking
Contracts and billable work
Service invoicing

Production — Manufacturing: turning materials into finished goods.

Bills of material and standard cost templates
Work orders and material issues
Work in progress and finished output

HRM — People, pay and attendance.

Employee records and departments
Attendance and shifts
Payroll, commissions and loans

Online — The public website and online channel.

Public catalogue and content
Web orders and reservations

Help is this section: guidance and support material.

What you can see

Your access level decides which screens and figures appear.

Every user is given an access level. Screens and numbers you are not entitled to simply do not appear — so two people can open the same module and see different things. That is normal, not a fault.

Level	Role	Typically
1	Root	System administrator. Sees everything, including user rights.
2	Owner and Audit	System owner and audit. Broad visibility across modules.
3	Manager	Manages a module and its day-to-day decisions.
4	Supervisor	Supervises operations and approves routine work.
5	Operation	Performs daily transactions such as sales and stock movement.

Beyond the level, individual permissions can be granted or withdrawn per module — for example, who may merge customer records or post a ledger entry. An administrator manages this in Core → User Rights and Permissions.

If a screen you need is missing, you are probably not permitted to use it yet. Ask an administrator rather than trying another route in.

Key ideas

Five things that explain most of the system's behaviour.

1. Units of measure

A product has one base unit — the unit stock is counted in — and may also be bought or sold in larger units, such as a carton of twelve. Each alternate unit records how many base units it holds. Whatever unit you type in, the system stores the movement in base units, so stock stays consistent.

Prices follow the same rule: enter cost and price against the base unit and the system works out the price of every other unit from the conversion.

2. What stock is worth

Inventory is valued using a weighted moving average. Each receipt blends its cost into the running average for that product, and sales and issues are costed at that average. Buying the same item at different prices therefore gives one fair cost rather than a guess, and cost of sale reflects what the goods actually cost.

3. Documents are numbered and tracked

Invoices and similar documents get a unique number that identifies the document type, branch, issuing user and sequence. The number is issued once and its lifecycle — drafted, posted, cancelled, reversed — is recorded, so a document can always be traced back to who raised it and what happened to it.

4. Drafts and confirmation

Work is usually built as a draft first: create the document, add its lines, check it, then confirm. Confirming is what commits the stock movement and the accounting entries. Until then nothing has moved.

5. Branches

Stock is held per branch, and transactions record where they happened. Moving stock between branches is an internal transfer: the quantity moves, but the business has not bought or sold anything.

Everyday tasks

Where the most common jobs are done.

I want to…	Go to
Receive stock from a supplier	Store → Receive Inventory
Move stock to another branch	Store → Inventory Issuance
Count stock and correct it	Store → Physical Inventory
Add or edit a product	Store → Products → Manage Products
Set a price	Store → Products → Pricing (enter against the base unit)
Add or edit a customer	Store → Customers Manager
Serve a customer and take payment	Sales → Make Sale
Raise an invoice	Sales → Invoicing
Record a customer payment	Sales → Customer Payments
Handle a return	Sales → Sales Returns, or Store → Store Returns
Close the till for the day	Sales → End Day
See what stock is worth	Store → Branch Valuation
Check the ledger	Finance → General Ledgers
Add a user or change permissions	Core → Users, or User Rights and Permissions

Menu wording can differ slightly between installations. If an item is not where you expect, open the module Navigator, which lists everything that module can do.

Getting help

When something is wrong or missing.

Before reporting a problem

Note exactly which module and screen you were on.
Note what you expected to happen and what happened instead.
Note any document or receipt number involved — it makes tracing quick.
Check whether a colleague with a higher access level can see the screen.

Common situations

A screen is missing. Almost always a permission, not a fault. Ask an administrator.
You are sent back to sign in. Sessions end after a period of inactivity; sign in again.
Stock looks wrong. Check the item's movements in Store before adjusting; a physical count is the proper correction.

Support

For issues that are not access related, contact your system administrator. The system is supplied by Peace Technologies.